PRIVACY POLICY

This Privacy Policy governs the manner in which Garantix Limited collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://www.garantix.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Garantix Limited.

 

Personal Identification Information

We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate: name, email address, mailing address, phone number, and payment information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, but doing so may prevent them from engaging in certain Site-related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. This may include browser name, type of computer, and technical information about Users’ means of connection to our Site, such as operating system and Internet service providers used, and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How We Use Collected Information

GARANTIX LIMITED may collect and use Users’ personal information for the following purposes:

• To improve customer service
  Your information helps us respond more effectively to your customer service requests and support needs.

• To personalize user experience
  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

• To improve our Site
  We continually strive to improve our website offerings based on the information and feedback we receive.

• To process transactions
  We use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

• To administer a content, promotion, survey, or other Site feature
  To send Users information they agreed to receive about topics we think will be of interest.

• To send periodic emails
  The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to inquiries and/or other requests. If Users opt-in to our mailing list, they may receive emails including company news, updates, related product or service information, etc. Users may unsubscribe at any time via the link at the bottom of each email or by contacting us through the Site.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. Our Site is also compliant with PCI vulnerability standards to provide as secure an environment as possible.

 

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information (not linked to personal identification) with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help operate our business or administer activities on our behalf, such as sending newsletters or surveys. We will share your information with these third parties only for those limited purposes, and only if you have given us your permission.

We do not store credit card, debit card, or payment processing details on our server. We never share your information with third parties for unrelated marketing purposes.

 

Third-Party Websites

Users may find advertising or other content on our Site that links to third-party websites. We do not control the content or links on these sites and are not responsible for their practices. These sites and services may have their own privacy policies. Your browsing on any other website is subject to that website’s terms and policies.

 

Changes to This Privacy Policy

GARANTIX LIMITED may update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to check this page regularly to stay informed about how we are protecting the information we collect. You acknowledge and agree that it is your responsibility to review this policy periodically.

 

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and our Terms of Service. If you do not agree, please do not use our Site. Continued use of the Site after policy updates will be deemed acceptance of those changes.

 

SHIPPING POLICY

• Standard Delivery (UK Mainland)
  £2.99 (incl. VAT) for orders up to 500g
  £4.99 for orders between 501g and 1000g
  Next-day delivery available at £7.95 for up to 500g

• Free Shipping
  Free Royal Mail standard delivery on UK orders over £30.

• Delivery Timeline
  We aim to dispatch your order as soon as possible, but please allow 7 to 14 days for delivery.

• Expedited Delivery
  Contact our Customer Service team at +44 800 043 0081 for next-day or special delivery requests.

• International Orders
  Customers are responsible for checking local import laws before ordering. If customs return an order, we will refund the product cost minus postage. No refund is issued if customs destroy the package.

Contacting Us

If you have any questions about this Privacy Policy or anything else, please contact us at:

Registered Address:

GARANTIX LIMITED
25 Streatfeild Avenue
London, E6 2JZ
United Kingdom

Trading and Return Address:

GARANTIX LIMITED
25 Streatfeild Avenue
London, E6 2JZ
United Kingdom

Website: www.garantix.co.uk
Email: support@garantix.co.uk
Phone: +44 800 043 0081

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We do not store credit card details nor share customer details with any third parties.