1. Is it necessary to consult a healthcare professional before taking supplements?
Yes, it is strongly recommended. While our products are natural and safe for most people, some dietary supplements may interact with medications or medical conditions. Please consult with a healthcare professional before using any new supplement, especially if you are pregnant, nursing, undergoing surgery, or taking prescription medication.
2. I have received someone else’s order. What should I do?
We sincerely apologise for the inconvenience. Please call us immediately on 080 0043 0081 and keep the pack(s) with you. We will use the reference printed on the packaging to resolve the issue quickly.
3. How do I return or exchange a product?
We offer a no-quibble return or exchange policy. To return an item:
Include a short note explaining the reason for the return and details of any item you wish to exchange it with.
Cross out your name and address (leave the label visible).
Write “FREEPOST Nature’s Healthcare” on the box.
Drop the parcel at your nearest Post Office.
If you face any issues, we can send you a prepaid return label.
Return Address:
25 Streatfeild Avenue,
London, E6 2JZ, United Kingdom.
4. Why is my card not being accepted on your website?
We currently do not accept American Express or Diner’s Club cards. If you’re using a different card and are still experiencing issues, please call us on 080 0043 0081 so we can assist you.
5. How do I cancel or amend my order?
Orders are dispatched within 24 hours (except weekends and public holidays). If you need to cancel or amend an order, call us as soon as possible on 080 0043 0081 (9am–6pm, 7 days a week).
If the order has already been dispatched, we will arrange a free return and issue a full refund.
6. How can I change my delivery address?
You can update your address during checkout or:
Log in to your account.
Go to “My Account” > “My Saved Addresses”
Add or edit delivery address information.
7. When will my order be dispatched?
UK Orders: All orders placed before 11am are typically dispatched the next working day. Please allow 7–10 working days for delivery via Royal Mail.
EU Orders: Allow up to 21 days for delivery.
Rest of World: Allow up to 28 days for delivery.
99.2% of orders are shipped within 24 hours by your selected delivery supplier.
8. How do I update my contact information?
To change your name, email or password:
Log in to your account.
Click “My Account” > “Personal Details” to update.
To change billing or delivery addresses, click on “Address Book.”
9. What are dietary supplements?
Dietary supplements are products taken orally to supplement your diet. They may contain vitamins, minerals, herbs, botanical extracts, amino acids, or other beneficial ingredients. These are not classified as medicines and are not intended to treat or cure medical conditions.
10. Still have questions?
We’re here to help! Contact our customer care team on 080 0043 0081 or email us at support@garantix.co.uk
DISCLAIMER
The products available on this website are not intended to diagnose, treat, cure, or prevent any medical conditions or diseases. Individuals who are pregnant, breastfeeding, taking medication, or have a known medical condition should seek advice from a qualified healthcare professional before using any of our products.
CONTACT INFO
Garantix Limited
Dedicated to natural wellness and sustainable healing across the UK.
UK Registered Company Number: 16597177
Contact: +44 80 0043 0081
Email: support@garantix.co.uk